our standard return policy

  • You have Thirty (30) days from the date you received your item(s) to make a return.
  • Orders placed separately cannot be returned as one.
  • All items will be thoroughly inspected before any action is taken on your refund.
  • All items must be unworn and unwashed, along with being free of stains and signs of wear.
  • Orders that have been paid on a card and gift card will receive refunds to the gift card first. Once we receive your item, a refund is processed immediately.
  • If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 4-7 business days of receipt of the returned item.
  • Products paid with a gift card will see the returned funds added back to the gift card.
  • Any further questions or inquiries feel free to contact us at the following and please be sure to have appropriate information handy.

have a question ? We might already have the answer.

In the rare event you received a faulty or damaged item please follow the methods below to receive a quick resolution to your return.

  • We will need your order number.
  • Which item(s) were damaged.
  • A description of the damage. This helps us identify what was wrong with the item(s).
  • Photographic evidence. If your parcel was damaged upon delivery, please take photographic evidence and send it straight to customer support and must be made within thirty (30) days of the delivery date.

Please do not return any damaged goods unless advised by a member of our customer support team as it may result in a slower resolution time. Unless proof of damage can be verified by a member of the Bodtek customer support team, we cannot issue a refund, credit, or even a replacement.

Any further questions or inquiries feel free to contact us at the following and please be sure to have appropriate information handy.

Feel free to email us at support@bodtek.co

  • Put your order number in the subject line.
  • Full name.
  • Shipping address
  • Reason for exchange of the order.
  • In case of damaged, faulty or wrong item(s), please upload photographic evidence.

Call our Customer Support line at 1-866-265-8351

  • Monday – Friday 9:30am-5:30pm EST US Only.

In the unlikely event you have received the wrong item(s), please contact us immediately with the following information to ensure that we get this resolved quickly and efficiently.

  • We will need your order number.
  • The name of the item(s) you did not receive.
  • The name of the item(s) you received in their place.
  • Photographic evidence. Please take a clear photograph of the item(s) you have received.
  • All claims for orders arriving without the correct or missing items must be made within thirty (30) days of the delivery date.

Once we’ve received this information, our customer support team will get this cleared up and the correct item to you as quickly as possible. You may be asked to return the incorrect item(s) to us through our standard return process above.

Any further questions or inquiries feel free to contact us at the following and please be sure to have appropriate information handy.

Feel free to email us at support@bodtek.co

  • Put your order number in the subject line.
  • Full name.
  • Shipping address
  • Reason for exchange of the order.
  • In case of damaged, faulty or wrong item(s), please upload photographic evidence.

Call our Customer Support line at 1-866-265-8351

  • Monday – Friday 9:30am-5:30pm EST US Only.

If you placed your order and realized there was a mistake, please contact us as soon as possible as we process our orders immediately to ensure that our customers receive their orders in a timely fashion.

Some examples of this would be:

  • Wrong color or size.
  • Quantity needed.
  • Wrong shipping address.

Any further questions or inquiries feel free to contact us at the following and please be sure to have appropriate information handy.

Feel free to email us at support@bodtek.co

  • Put your order number in the subject line.
  • Full name.
  • Shipping address
  • Reason for exchange of the order.
  • In case of damaged, faulty or wrong item(s), please upload photographic evidence.

Call our Customer Support line at 1-866-265-8351

  • Monday – Friday 9:30am-5:30pm EST US Only.

In the unfortunate event you never received your order, please call customer support with help in tracking your order.

Any further questions or inquiries feel free to contact us at the following and please be sure to have appropriate information handy.

Feel free to email us at support@bodtek.co

  • Put your order number in the subject line.
  • Full name.
  • Shipping address
  • Reason for exchange of the order.
  • In case of damaged, faulty or wrong item(s), please upload photographic evidence.

Call our Customer Support line at 1-866-265-8351

  • Monday – Friday 9:30am-5:30pm EST US Only.

  • You can call us at +1-866-265-8351
    (Mon-Fri 9:30 to 5:30 EST US ONLY )

  • You can email us - support@bodtek.co
    (Subject your order ID or buyer ID)

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